Shipping policy
Shipping and Delivery Policy
UK Shipping Options:
- FREE Delivery: Service provided by Royal Mail Tracked 48. Duration is typically 2-4 working days for orders over £25, excluding sale events.
- Royal Mail Tracked 24: Costs £3.99 with a delivery timeframe of 2-3 working days.
- Saturday Delivery: Available at £4.99, covering areas like the Isle of Man, Jersey, and Northern Ireland.
- Order Processing: Orders are typically processed within 1-3 working days.
USA Shipping Options:
- Free Economy Shipping: Available for orders over £150, delivered via Royal Mail / USPS with a duration of 5-17 working days.
- Economy Shipping: Costs £9.99, also delivered via Royal Mail / USPS within 5-17 working days.
- DHL Express Shipping: Costs may vary based on location, typically delivered within 3-4 working days.
EU Shipping:
- Method: Shipped via DHL Express with a delivery time of 3-4 working days. Fully tracked service.
Worldwide Shipping:
- DHL Express: Shipping costs calculated at checkout. Additional charges may apply for remote areas, which will be communicated before order fulfilment. Customers are responsible for all shipping, taxes, and duties.
Returns Policy: We want you to be completely satisfied with your purchase. If you need to return an item, please initiate the process within 14 days of receiving your order by filling in a returns form. To qualify for a return, items must be in their original condition, unopened, and unused.
Refunds: Upon receipt of your returned item(s), we will inspect them and notify you of the status of your refund. If approved, refunds will be processed to your original method of payment within 7-10 business days.
Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Complaints Procedure: If you encounter any issues with your order or our service, please refer to our Complaints procedure for detailed steps on how to resolve your concerns.
Contact Us: For further assistance regarding returns, refunds, or any other inquiries, please contact our customer service team at info@lbtrainingacademy.com or call (0044) 800 334 5373.
